Refunds and cancellation.
What happens when you cancel, and when you can have your money back. Effective from 6 October 2026.
A draft, for review. This policy is written in plain words and is waiting to be reviewed. Parts marked like [this] are details still to be filled in.
Billing for Extolly is not open yet. This policy says how cancelling and refunds will work once it is, so that you know before you pay.
Cancelling
- You can cancel your plan at any time, with no charge for cancelling.
- To cancel, write to support@extolly.com from the email address on your account, or use the cancel option in your account once it is available.
- Your plan runs until the end of the month you have paid for, and does not renew.
- Cancelling does not remove Extolly from your computer and changes nothing in Tally. To remove it, uninstall it.
Refunds
- Your first payment. If Extolly is not right for you, ask within 7 days of your first payment and we refund it in full, with no questions asked.
- Renewals. A renewal is not refunded for the part of the month not used. Cancel before the renewal date to avoid being charged for the next month.
- Charged twice, or charged in error. If you were charged twice for the same month, or charged after you cancelled, we refund the extra amount in full whenever you tell us.
- A payment that failed. If money left your account but the payment did not reach us, your bank or the payment company normally returns it by itself. If it has not come back within 7 working days, write to us with the payment reference and we will follow it up.
- If Extolly cannot be made to work. If a fault on our side stops you using Extolly and we cannot put it right in a reasonable time, we refund the month in which it happened.
How a refund is paid
A refund goes back the way the payment was made: to the same card, UPI account or bank account. We start it within two working days of agreeing to it. It normally reaches you within 7 working days after that, depending on your bank.
How to ask
Write to support@extolly.com with the email address on your account and, if you have it, the payment reference or invoice number. We reply [Reply time].
Changing plan
You can move between the plans at any time. Moving to the larger plan takes effect at once, and you pay the difference for the rest of the month. Moving to the smaller plan takes effect from your next renewal.
If something is still not right
If you are not satisfied with how a refund or cancellation was handled, write to our grievance officer. The details are in the terms of service and on the contact page.