Talk to us.
A real person reads every message. Tell us what you are trying to do and where you are stuck.
Email
The best way to reach us. Say which step you are on and what the screen says.
Phone and WhatsApp
Phone: [Phone number]
WhatsApp: [WhatsApp number]
When we answer
[Support hours, for example Monday to Saturday, 10 am to 7 pm IST]
We reply [Reply time].
Who we are
- Registered name
- [Registered name of the business]
- Kind of business
- [Kind of business, for example a private limited company or a sole proprietorship]
- Registered address
- [Registered address, with city, state and PIN code]
- GSTIN
- [GSTIN]
- CIN
- [CIN, if the business is a company]
Grievance officer
For a complaint about Extolly, or about how your information has been handled. We acknowledge every complaint within 48 hours and aim to resolve it within one month.
- Name
- [Name of the grievance officer]
- [Email of the grievance officer]
- Phone
- [Phone of the grievance officer]
Before you write, the guides may already have the answer, and Troubleshooting covers the common problems. Please do not send us your books: if we need to see something, we will ask for the smallest thing that shows the problem.