Privacy policy.
What we collect, why, and what you can ask of us. Effective from 6 October 2026.
A draft, for review. This policy is written in plain words and is waiting to be reviewed. Parts marked like [this] are details still to be filled in.
Extolly for Tally ("Extolly", "we", "us") is run by [Registered name of the business], [Kind of business, for example a private limited company or a sole proprietorship], with its registered address at [Registered address, with city, state and PIN code].
This policy covers this website and the Extolly for Tally app for Windows. It is written to meet the Digital Personal Data Protection Act, 2023, and the Information Technology Act, 2000, with the rules made under each.
The short version
- The Windows app keeps your books on your own computer. They are not sent to us.
- This website does not track you: no analytics, no advertising and no cookies.
- We learn who you are only when you write to us or buy a plan, and we use that only to answer you, bill you and support you.
- We do not sell personal information, and we do not use it for advertising.
What we collect, and why
| When | What | Why |
|---|---|---|
| You visit this website | What any web server records: your IP address, the page asked for, your browser's type, the date and time | To keep the site running and secure |
| You ask for a walk-through | Your name, mobile number, your business's name, your city, how many companies you keep in Tally, the time that suits you, and your email address if you give it | To call you, show you Extolly and answer your questions. Not for anything else |
| You write to us | Your name, email address, phone number if you give it, and what you tell us | To reply and to help you |
| You buy a plan (once billing opens) | Your name, your business's name and address, GSTIN if you have one, email address, phone number, the plan chosen, and a record of each payment | To give you the plan, to issue invoices, and to keep the accounts the law requires |
| You pay | Your card, UPI or bank details go to the payment company that takes the payment. We receive only whether it succeeded, the amount, and a reference | To record that you have paid |
| The app meets a fault (only once reporting is switched on in a release, and only while you leave it on) | The app's version, the kind of fault, the error message and where in the program it happened. Never your figures or entries | To find and fix faults |
| The app looks for an update (only once updates are switched on in a release) | Your IP address and the app's version, as with any download | To deliver the newer version |
Your books
The entries, ledgers, parties, amounts and stock that the app reads from Tally stay on the computer where the app is installed. We do not receive them, and we cannot see them. If you ever send us a file or a picture that shows them, to help us look into a problem, we use it only for that and delete it when the problem is closed.
Your books may hold personal information about your own customers, suppliers and staff. You decide what goes into them. Because they stay on your computer, we do not handle that information on your behalf.
Why we are allowed to use it
We use personal information because you have asked us to (you wrote to us, or you bought a plan), with your consent where the law asks for it, and where the law itself requires us to, for example to keep tax records.
Who we share it with
Only the companies that help us run Extolly, and only what each needs:
- the company that hosts this website and our email;
- the payment company, once billing opens;
- our accountants and advisers, for records the law requires.
We also give information to a court, a regulator or the police when the law requires it. We do not sell personal information and we do not give it to advertisers.
Where it is kept, and for how long
Some of the companies above keep information on servers outside India. Where that happens, we use companies that protect it to the standard Indian law requires.
- Messages you send us, and requests for a walk-through: for as long as we are helping you, and up to two years after, so we can follow up on the same matter. Ask at any time and we delete them sooner.
- Billing and invoice records: for as long as tax and company law require, at present up to eight years.
- Website server records: for a short time, as set by the hosting company, usually no more than a few weeks.
When the time is up, the information is deleted or made anonymous.
How we protect it
This website is served over an encrypted connection. Access to messages and billing records is limited to the people who need them to help you. No system is perfectly secure. If a breach affects your personal information, we will tell you and the authorities as the law requires.
What you can ask of us
Under the Digital Personal Data Protection Act, 2023, you can:
- ask what personal information we hold about you, and what we have done with it;
- ask us to correct it, complete it or bring it up to date;
- ask us to erase it, unless the law requires us to keep it;
- withdraw a consent you gave, which stops what the consent allowed from then on;
- name another person to use these rights for you if you die or are no longer able to;
- complain to us, and have the complaint answered.
To use any of these, write to support@extolly.com or to the grievance officer below. We may ask for enough to be sure it is you. We answer within one month.
If you are not satisfied with our answer, you may take your complaint to the Data Protection Board of India.
Children
Extolly is a tool for businesses. It is not meant for anyone under 18, and we do not knowingly collect their personal information.
Cookies
This website sets no cookies and uses no analytics or advertising trackers. If that changes, this policy will say so first.
Extolly cloud
Extolly cloud, which will let you open your books on a phone, is not open. When it opens it will hold an account for you and a copy of your books on our servers. This policy will be updated before then to say exactly what is stored, where, who can see it and how to have it deleted. Nothing is uploaded unless you link a computer to an account yourself.
Changes to this policy
If we change this policy, the date at the top changes with it. If a change affects how we use information we already hold about you, we will tell you before it takes effect.
Grievance officer
If you have a complaint about Extolly, about this policy or about how your information has been handled, write to our grievance officer:
- Name: [Name of the grievance officer]
- Email: [Email of the grievance officer]
- Phone: [Phone of the grievance officer]
- Address: [Registered address, with city, state and PIN code]
We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.